Contact

Starna is operated by Starna Studio, the trade name of an individual based in Japan. There are two ways to reach us: the form above, and email.

What the form is for

• General enquiries — questions about the site or our editorial approach
• Errors in a guide — a fare, time or payment detail that differed from what you found on the ground
• Partnership — enquiries from transit operators and tourism bodies (for this topic only, we ask for your name and organisation)
• Other

Messages sent through the form reach us as email. They are not stored in Starna's database. For errors in a guide, you can also use the anonymous "Report an error" form at the foot of each guide page (that form does not collect a reply address, so we cannot respond to it).

What to send by email

Please use email for the following, as they may require attachments or a record of sending.

• Personal data requests — access, correction, restriction, erasure and similar
• Rights claims and takedown requests — copyright, trade marks and other rights

[email protected]

A postal address is not published here. Where a lawful request for disclosure is made, we will respond from the address above without delay.

When reporting an error

A message telling us that a guide differs from what you found on the ground is the most valuable one we receive. Three things make it faster to verify:

• The URL of the page concerned
• When you checked on site (the date)
• A source, if you have one (a link to the operator's official page, for example)

Please do not include personal information beyond your email address. Names, postal addresses, phone numbers and card numbers are not needed to verify a correction.

How we use what you send

What you send is used only to reply and to verify and correct our content. It is not used for any other purpose and is not passed to third parties. Full detail is set out in the Privacy policy.

Replies

Starna is run by one person, so we cannot promise to reply to every message. In particular, we may not be able to acknowledge every correction or comment.

We do read everything. Where a correction is confirmed against official sources, we fix the page, and the corrected page shows a new update date. How we check our content is set out on How we verify.

Personal data requests and rights claims are always answered once reviewed.

What we cannot help with

Starna is not a transit operator and has no role in running services or gates. Please contact the operator directly for:

• Delays, cancellations and today's service status
• Lost property
• Ticket refunds, smart card balances and card faults
• Complaints and incident reports

For urgent service information, use the link to the operator's official site on each page.

Related pages

• About Starna — who makes this and why
• How we verify — how we check what we publish
• Privacy policy / Cookies and third-party requests / Terms of use